IST495
Professor O'Toole
January 26,2016
Today I also started at 6:30am, I continued working on the configuration document. I was able to go onto the floor myself to go trouble shoot computers. One was the problem with the monitor and the second one was that the computer wouldn't turn on. When I went to the rooms both of the solutions was that the wiring was loose. Another successful thing that happened today was being able to install the new kronos clock onto the wall replacing one of the old one. I took pictures and created a separate document that teach users how to reset the kronos clock. Jerry said it will be put into the help desk database with my name in it forever. That was some news I liked to here, being credited for what I have done. There is one problem I'm having with this employee named Joe W. He was a very pleasant guy when I first met him, and now he's always yelling and act really cranky for some reason. Jerry told me to don't mind him he's like that. I prefer not to stay in the same office with him, if he plans on yelling and being rude to me for questions I ask, or even when I ask if he needs help. I wish Jerry would give me more projects to work on to keep me busy. The comments the employees say after a phone call is so unprofessional. They burst out of frustration and curses out loud.
Some other things I did were assembling scanners and remove the velcro to install 3m dual locks to make it more stable and tight. This was really basic but it allowed me to do something during my 9.5 hour shift. Below is some images of the scanner.
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