Jesse Zhou Hours Worked: 7 SumOfHours: 14/300 Hours Left: 286
IST495
Professor O'Toole
January 13,2016
Today was same as Monday, I am sitting in an office watching employees sit there waiting for a ticket to go trouble shoot. Still have no received an account to log into computers or getting access to the ticketing system that the employees uses. The office I work in has 3 employees named Joe W, Joe S, and Tyrone. Every time they receive a ticket to go trouble shoot a problem I would go follow them and observe what they do in various situations. Jerry (my supervisor) told me I should shadow with these guys for the first week and see how it is like. He also gave me a task to create a rotational ticketing system that will help the service desk to decide which employee should they send the ticket to. Things are going very slow, I hope I can really be supervised and learn. Some of the successes I had today was being able to understand some abbreviations they use, such as, C.O.W that means Computer On Wheels. These are portable computers that are used for nurses to pull up patients information quickly. As I took many trips around the hospital I am starting to know my way around the hospital.
No comments:
Post a Comment