Jesse Zhou Hours Worked: 8.5 SumOfHours: 87.5/300 Hours Left: 212.5
IST495
Professor O'Toole
January 29,2016
Yesterday I was not in for my internship because I was headed to IST future forums at Penn State University main campus. Jerry was informed a week prior so he knew I was not going to me in. Today I replaced 2 keyboards, and convert and configured a 24'' lenovo dual monitors. Lastly, I received an project to go to a doctors lab to figure out how to manage what computer is printing to what printer. I won't be able to start doing that until Monday when I come back to the internship.
Friday, January 29, 2016
Wednesday, January 27, 2016
1/27/2016 Week 3 Day 3
Jesse Zhou Hours Worked: 8.5 SumOfHours: 79 Hours Left: 221
IST495
Professor O'Toole
January 27,2016
Today Jerry was not in his office today, I have finished all his prior projects and assignments that was handed to me. The next project was to set up dual montiors for a workstation. Tyrone and I went to set it up, as we set the monitors up he was guiding me and telling me what he was doing and why. I received a ticket today to trouble shoot computer as usual, and also removing computers from a office that was no longer in use. Also, I was sent to fix a laptop dock that was not working right. I went to check on it and realize that they are trying to mount the wrong computer onto the mount, so I replaced the mount with the right one. I am seeking for more intense projects that puts me in my grind mode, rather than just doing simple trouble shooting.
IST495
Professor O'Toole
January 27,2016
Today Jerry was not in his office today, I have finished all his prior projects and assignments that was handed to me. The next project was to set up dual montiors for a workstation. Tyrone and I went to set it up, as we set the monitors up he was guiding me and telling me what he was doing and why. I received a ticket today to trouble shoot computer as usual, and also removing computers from a office that was no longer in use. Also, I was sent to fix a laptop dock that was not working right. I went to check on it and realize that they are trying to mount the wrong computer onto the mount, so I replaced the mount with the right one. I am seeking for more intense projects that puts me in my grind mode, rather than just doing simple trouble shooting.
Tuesday, January 26, 2016
1/26/2016 Week 3 Day 2
Jesse Zhou Hours Worked: 9.5 SumOfHours: 70.5 Hours Left: 229.5
IST495
Professor O'Toole
January 26,2016
Today I also started at 6:30am, I continued working on the configuration document. I was able to go onto the floor myself to go trouble shoot computers. One was the problem with the monitor and the second one was that the computer wouldn't turn on. When I went to the rooms both of the solutions was that the wiring was loose. Another successful thing that happened today was being able to install the new kronos clock onto the wall replacing one of the old one. I took pictures and created a separate document that teach users how to reset the kronos clock. Jerry said it will be put into the help desk database with my name in it forever. That was some news I liked to here, being credited for what I have done. There is one problem I'm having with this employee named Joe W. He was a very pleasant guy when I first met him, and now he's always yelling and act really cranky for some reason. Jerry told me to don't mind him he's like that. I prefer not to stay in the same office with him, if he plans on yelling and being rude to me for questions I ask, or even when I ask if he needs help. I wish Jerry would give me more projects to work on to keep me busy. The comments the employees say after a phone call is so unprofessional. They burst out of frustration and curses out loud.
Some other things I did were assembling scanners and remove the velcro to install 3m dual locks to make it more stable and tight. This was really basic but it allowed me to do something during my 9.5 hour shift. Below is some images of the scanner.
IST495
Professor O'Toole
January 26,2016
Today I also started at 6:30am, I continued working on the configuration document. I was able to go onto the floor myself to go trouble shoot computers. One was the problem with the monitor and the second one was that the computer wouldn't turn on. When I went to the rooms both of the solutions was that the wiring was loose. Another successful thing that happened today was being able to install the new kronos clock onto the wall replacing one of the old one. I took pictures and created a separate document that teach users how to reset the kronos clock. Jerry said it will be put into the help desk database with my name in it forever. That was some news I liked to here, being credited for what I have done. There is one problem I'm having with this employee named Joe W. He was a very pleasant guy when I first met him, and now he's always yelling and act really cranky for some reason. Jerry told me to don't mind him he's like that. I prefer not to stay in the same office with him, if he plans on yelling and being rude to me for questions I ask, or even when I ask if he needs help. I wish Jerry would give me more projects to work on to keep me busy. The comments the employees say after a phone call is so unprofessional. They burst out of frustration and curses out loud.
Some other things I did were assembling scanners and remove the velcro to install 3m dual locks to make it more stable and tight. This was really basic but it allowed me to do something during my 9.5 hour shift. Below is some images of the scanner.
Monday, January 25, 2016
1/25/2016 Week 3 Day 1
Jesse Zhou Hours Worked: 9.5 SumOfHours: 61 Hours Left: 239
IST495
Professor O'Toole
January 25,2016
Today, I went to work at 6:30am in the morning because an employee named Zack said that's the time he normally starts. When I got there no employee came until 7:40am, at the mean time I was reading up on intouch kronos manual. I was learning more on how to configure the settings on a kronos also mounting it on a wall. I learned that POE stands for power over Ethernet. Inside the Intouch there are two small button, one is to reset the machine and the other is to bring it into maintenance mode. I am creating a document on how to configure kronos intouch.
There are some things that concern me as of now, it's the third week and I still did not get an account to do what the help desk are doing. Jerry knows that I don't have an account, I don't know what he is planning if he is getting me an account or not. I am still keeping track of my own hours, I wanted Jerry to sign off on it weekly but he wants to do it monthly and electronically. It kind of worries me that they are not taking me seriously. I am unpaid, hardly being supervised, and they do not even have me clocking in or out for my hours. Another negative thing is that today there was only 2 out of 5 employees working. They were short handed and asked me to assist for picking up phone and helping out on tickets. My response to that of course was "sure", when I asked Joe W if I can do anything to help him, he responded "you can help me by leaving me alone". I am just an intern who is seeking for some experience and helping out the hospital. Being yelled at and doing voluntary work is not what I wanted. I plan to go full time after this week doing 40 hours a week to finish up my 300 hours.
IST495
Professor O'Toole
January 25,2016
Today, I went to work at 6:30am in the morning because an employee named Zack said that's the time he normally starts. When I got there no employee came until 7:40am, at the mean time I was reading up on intouch kronos manual. I was learning more on how to configure the settings on a kronos also mounting it on a wall. I learned that POE stands for power over Ethernet. Inside the Intouch there are two small button, one is to reset the machine and the other is to bring it into maintenance mode. I am creating a document on how to configure kronos intouch.
There are some things that concern me as of now, it's the third week and I still did not get an account to do what the help desk are doing. Jerry knows that I don't have an account, I don't know what he is planning if he is getting me an account or not. I am still keeping track of my own hours, I wanted Jerry to sign off on it weekly but he wants to do it monthly and electronically. It kind of worries me that they are not taking me seriously. I am unpaid, hardly being supervised, and they do not even have me clocking in or out for my hours. Another negative thing is that today there was only 2 out of 5 employees working. They were short handed and asked me to assist for picking up phone and helping out on tickets. My response to that of course was "sure", when I asked Joe W if I can do anything to help him, he responded "you can help me by leaving me alone". I am just an intern who is seeking for some experience and helping out the hospital. Being yelled at and doing voluntary work is not what I wanted. I plan to go full time after this week doing 40 hours a week to finish up my 300 hours.
1/22/16 Week 2 Day 4
Jesse Zhou Hours Worked: 6.5 SumOfHours: 51.5 Hours Left: 248.5
IST495
Professor O'Toole
January 22,2016
Today, I was working assembling a kronos together. I was also in charge of creating a documentation on how to assemble it. My next assignment was to teach myself how to unmount the old kronos and find the IP address, DNS, and mask gateway numbers to transfer it over to the new intounch kronos. Other than doing the intouch kronos I was also following an employee named Zack. We helped a nurse move her computer into a new office. Also, we went into the room with a rack of ethernet cord. We wired it so the new office would have internet connection. Here are some images I took to create the documentation.
These are the first parts of the new intouch kronos. The document I did was to show steps on how to connect all these pieces together.
This is the first time I was able to do something that interested me. Lastly, I successfully found the cause of the temperature and humidity sensor problem. What I did was unmounted both sensors and brought it closer to the host using shorter Ethernet cords. Later I found out that there was steam coming out from the bottom of the floor. I spoke to Jerry about that and he said that is the cause, because sensors and water don't mix. After that he got some workers to patch up the problem and I was able to remount the sensors back onto the wall. One thing I learn today was fire-stop, which is foam that expands to stop fire or smoke from penetrating.
IST495
Professor O'Toole
January 22,2016
Today, I was working assembling a kronos together. I was also in charge of creating a documentation on how to assemble it. My next assignment was to teach myself how to unmount the old kronos and find the IP address, DNS, and mask gateway numbers to transfer it over to the new intounch kronos. Other than doing the intouch kronos I was also following an employee named Zack. We helped a nurse move her computer into a new office. Also, we went into the room with a rack of ethernet cord. We wired it so the new office would have internet connection. Here are some images I took to create the documentation.
These are the first parts of the new intouch kronos. The document I did was to show steps on how to connect all these pieces together.
This is the first time I was able to do something that interested me. Lastly, I successfully found the cause of the temperature and humidity sensor problem. What I did was unmounted both sensors and brought it closer to the host using shorter Ethernet cords. Later I found out that there was steam coming out from the bottom of the floor. I spoke to Jerry about that and he said that is the cause, because sensors and water don't mix. After that he got some workers to patch up the problem and I was able to remount the sensors back onto the wall. One thing I learn today was fire-stop, which is foam that expands to stop fire or smoke from penetrating.
Thursday, January 21, 2016
1/21/16 Week 2 Day 3
Jesse Zhou Hours Worked: 9.5 SumOfHours: 45 Hours Left: 255
IST495
Professor O'Toole
January 20,2016
Today, I was planning to finish up the sensor problem. I did not want to change any wiring without the permission by Jerry(supervisor). Since Jerry did not want to do it yesterday because it was getting late. I planned to do it this morning, and he told me to wait till lunch time. After lunch I went to his office to talk to him but he was chatting to an employee about his hot water pipe at home. Jerry said "Jesse don't stand outside my office with your hands in your pocket, don't you see I'm busy?, get back to work (points his finger to the room)". I was really offended by this because it does not look or sound like he is busy talking to an employee about hot water at home. First I am not being paid for this internship, secondly there is nothing else for me to do besides wait on employees to receive tickets so we can go trouble shoot a computer or hardware. One success I had today is helping an employee named Craig on their project which is to block a specific user from logging in locally in a specific computer. It was his project but he said he did it once but forgot how to. So I researched online and found a solution to do so. Another success is helping another employee named Zack on a ticket about residents having trouble with outlook. I fixed that solution by researching and telling her why exactly the "recall" would not work correctly. The factors are 1. the email is read, 2. the email is moved from the inbox, 3. They do not have outlook on, and 4. They are not registered with a outlook email. Lastly, Jerry gave me another project for the future which is creating a documentation and assembling a new kronos that allows employees to clock in and out.
IST495
Professor O'Toole
January 20,2016
Today, I was planning to finish up the sensor problem. I did not want to change any wiring without the permission by Jerry(supervisor). Since Jerry did not want to do it yesterday because it was getting late. I planned to do it this morning, and he told me to wait till lunch time. After lunch I went to his office to talk to him but he was chatting to an employee about his hot water pipe at home. Jerry said "Jesse don't stand outside my office with your hands in your pocket, don't you see I'm busy?, get back to work (points his finger to the room)". I was really offended by this because it does not look or sound like he is busy talking to an employee about hot water at home. First I am not being paid for this internship, secondly there is nothing else for me to do besides wait on employees to receive tickets so we can go trouble shoot a computer or hardware. One success I had today is helping an employee named Craig on their project which is to block a specific user from logging in locally in a specific computer. It was his project but he said he did it once but forgot how to. So I researched online and found a solution to do so. Another success is helping another employee named Zack on a ticket about residents having trouble with outlook. I fixed that solution by researching and telling her why exactly the "recall" would not work correctly. The factors are 1. the email is read, 2. the email is moved from the inbox, 3. They do not have outlook on, and 4. They are not registered with a outlook email. Lastly, Jerry gave me another project for the future which is creating a documentation and assembling a new kronos that allows employees to clock in and out.
Wednesday, January 20, 2016
1/20/16 Week 2 Day 2
Jesse Zhou Hours Worked: 7 SumOfHours: 35.5 Hours Left: 264.5
IST495
Professor O'Toole
January 20,2016
On 1/18/16 I did not work. Today was a very slow day, not much was done because there was very little tickets that was submitted. We receive ticket when an employee has trouble with their computer or anything related with IT. Besides trouble shooting hardware for employees in Abington Hospital, I was also contacting Sensaphone on how to fix the sensors in the data center. The problem with the sensor is that the room temperature and the humidity degrees on the monitor is changing rapidly, which it should not do. For the most of the day I was having back and forth messaging with the technical support from Sensaphone. The options were bad cables, bad ports, bad host, bad node, or bad sensors. My supervisor said it was getting late so I am unable to continue working on it today. I will be on top of it the first thing I get here tomorrow.
IST495
Professor O'Toole
January 20,2016
On 1/18/16 I did not work. Today was a very slow day, not much was done because there was very little tickets that was submitted. We receive ticket when an employee has trouble with their computer or anything related with IT. Besides trouble shooting hardware for employees in Abington Hospital, I was also contacting Sensaphone on how to fix the sensors in the data center. The problem with the sensor is that the room temperature and the humidity degrees on the monitor is changing rapidly, which it should not do. For the most of the day I was having back and forth messaging with the technical support from Sensaphone. The options were bad cables, bad ports, bad host, bad node, or bad sensors. My supervisor said it was getting late so I am unable to continue working on it today. I will be on top of it the first thing I get here tomorrow.
1/15/16 Week 1 Day 4
Jesse Zhou Hours Worked: 7 SumOfHours: 28.5/300 Hours Left: 271.5
IST495
Professor O'Toole
January 15,2016
Today I have finished the rotation program that was requested to me. For the rotational program I used google spread sheets and created buttons of employee names and also with macros that allow the employees to click on the button to assign a ticket to a person. There is also a counter right next to buttons so they would know how much tickets was assigned to one person. I demonstrated it to the employees and they loved it. They said this was the first time a Penn State student actually wrote some code for them. Jerry given me another task to fix two sensors that are mounted on the wall. The sensors are from Sensaphone, IMS-4811 and IMS-4821. I have contacted the manufacturer to seek a fix for this problem. Also there are two offices in the Abington Hospital, Jerry wants me to rotate weekly from each office. I will be starting the sensor project next week.
IST495
Professor O'Toole
January 15,2016
Today I have finished the rotation program that was requested to me. For the rotational program I used google spread sheets and created buttons of employee names and also with macros that allow the employees to click on the button to assign a ticket to a person. There is also a counter right next to buttons so they would know how much tickets was assigned to one person. I demonstrated it to the employees and they loved it. They said this was the first time a Penn State student actually wrote some code for them. Jerry given me another task to fix two sensors that are mounted on the wall. The sensors are from Sensaphone, IMS-4811 and IMS-4821. I have contacted the manufacturer to seek a fix for this problem. Also there are two offices in the Abington Hospital, Jerry wants me to rotate weekly from each office. I will be starting the sensor project next week.
Friday, January 15, 2016
1/14/16 Week 1 Day 3
Jesse Zhou Hours Worked: 7.5 SumOfHours: 21.5/300 Hours Left: 278.5
IST 495
Professor O'Toole
January 14, 2016
Today I am still shadowing with my coworker. I follow them around when they receive tickets to go trouble shoot a problem in various rooms in the hospital. One successful thing I've done today is to help my co-worker Joe W to assemble a mini computer, also attaching it with a mount that allows it to have extra usb ports. After we assembled the mini computer I installed an operating system in the mini computer by using a flash drive that automatically boots it. Another success was that I was able to take a lunch break and actually eat at a cafeteria that I have no idea about. After lunch I was able to re image the mini computers and give it back to Jerry so he can do what he needed to it.
IST 495
Professor O'Toole
January 14, 2016
Today I am still shadowing with my coworker. I follow them around when they receive tickets to go trouble shoot a problem in various rooms in the hospital. One successful thing I've done today is to help my co-worker Joe W to assemble a mini computer, also attaching it with a mount that allows it to have extra usb ports. After we assembled the mini computer I installed an operating system in the mini computer by using a flash drive that automatically boots it. Another success was that I was able to take a lunch break and actually eat at a cafeteria that I have no idea about. After lunch I was able to re image the mini computers and give it back to Jerry so he can do what he needed to it.
Thursday, January 14, 2016
1/13/16 Week 1 Day 2
Jesse Zhou Hours Worked: 7 SumOfHours: 14/300 Hours Left: 286
IST495
Professor O'Toole
January 13,2016
Today was same as Monday, I am sitting in an office watching employees sit there waiting for a ticket to go trouble shoot. Still have no received an account to log into computers or getting access to the ticketing system that the employees uses. The office I work in has 3 employees named Joe W, Joe S, and Tyrone. Every time they receive a ticket to go trouble shoot a problem I would go follow them and observe what they do in various situations. Jerry (my supervisor) told me I should shadow with these guys for the first week and see how it is like. He also gave me a task to create a rotational ticketing system that will help the service desk to decide which employee should they send the ticket to. Things are going very slow, I hope I can really be supervised and learn. Some of the successes I had today was being able to understand some abbreviations they use, such as, C.O.W that means Computer On Wheels. These are portable computers that are used for nurses to pull up patients information quickly. As I took many trips around the hospital I am starting to know my way around the hospital.
IST495
Professor O'Toole
January 13,2016
Today was same as Monday, I am sitting in an office watching employees sit there waiting for a ticket to go trouble shoot. Still have no received an account to log into computers or getting access to the ticketing system that the employees uses. The office I work in has 3 employees named Joe W, Joe S, and Tyrone. Every time they receive a ticket to go trouble shoot a problem I would go follow them and observe what they do in various situations. Jerry (my supervisor) told me I should shadow with these guys for the first week and see how it is like. He also gave me a task to create a rotational ticketing system that will help the service desk to decide which employee should they send the ticket to. Things are going very slow, I hope I can really be supervised and learn. Some of the successes I had today was being able to understand some abbreviations they use, such as, C.O.W that means Computer On Wheels. These are portable computers that are used for nurses to pull up patients information quickly. As I took many trips around the hospital I am starting to know my way around the hospital.
Wednesday, January 13, 2016
1/11/16 Week 1 Day 1
Jesse Zhou Hours Worked: 7 SumOfHours: 7/300 Hours Left: 293
IST495
Professor O'Toole
January 13,2016
On the 11th was my first day of my internship. I received my ID badge and I was also given access to data centers. There are few successes such as meeting co-workers and understanding that there is no conflict between us. At first I felt like there would be a lot for me to learn, but as I talk to the employees more and more I realize they are getting more dependent on me. I thought I was in a paid internship, but when I kept hearing my supervisor (Jerry) talk about volunteering and telling me to talk to the volunteer office about my hours, I realized it was an unpaid internship. I was expecting to be paid and ready to work. Although I am not getting paid I am still ready to work and put my efforts in, but I don't want to feel that I am being taken advantage of. It really stressed me out because I am a senior with a student loan debt. I was hoping this internship will help lessen the burden. I also spent money just to get uniform that would be appropriate for this job. My first day I did not really learn much just sit in a office and watch the employees work, and follow then as they go trouble shoot computers. All the work the employees are currently doing is exactly what I did back when I was working at State College as a Lab Consultant. Lastly, I did not even receive an actual account to work as a trouble shooter nor a login account into the computers. If I am not getting paid for this internship I really wish it would at least teach me something by the end of it.
IST495
Professor O'Toole
January 13,2016
On the 11th was my first day of my internship. I received my ID badge and I was also given access to data centers. There are few successes such as meeting co-workers and understanding that there is no conflict between us. At first I felt like there would be a lot for me to learn, but as I talk to the employees more and more I realize they are getting more dependent on me. I thought I was in a paid internship, but when I kept hearing my supervisor (Jerry) talk about volunteering and telling me to talk to the volunteer office about my hours, I realized it was an unpaid internship. I was expecting to be paid and ready to work. Although I am not getting paid I am still ready to work and put my efforts in, but I don't want to feel that I am being taken advantage of. It really stressed me out because I am a senior with a student loan debt. I was hoping this internship will help lessen the burden. I also spent money just to get uniform that would be appropriate for this job. My first day I did not really learn much just sit in a office and watch the employees work, and follow then as they go trouble shoot computers. All the work the employees are currently doing is exactly what I did back when I was working at State College as a Lab Consultant. Lastly, I did not even receive an actual account to work as a trouble shooter nor a login account into the computers. If I am not getting paid for this internship I really wish it would at least teach me something by the end of it.
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