IST495
Professor O'Toole
March 02,2016
After 8 weeks of the internship I feel comfortable on how the IT department operates. I am very familiar with the objectives that is needed to be done for tickets and services. Some successful things that happened today was to talk to my team lead (Dave) about the ETC printers and computer labeling. I was able to help my co-worker Joe Sortino on handling his tickets, and reimaging and installing sccm, login expert and citrix. Lastly, I was able to help a safety and quality employee to trouble shoot her unsupported browser and installed google chrome for her. When I came back from school at 3:40pm, I assisted Craig on deploying 5 PC's and 2 Tiny PC that is mounted on a monitor. As we was installing the computers we had to change the Ethernet cord because it was all messed up and too short.
After 8 weeks of the internship I feel comfortable on how the IT department operates. I am very familiar with the objectives that is needed to be done for tickets and services. Some successful things that happened today was to talk to my team lead (Dave) about the ETC printers and computer labeling. I was able to help my co-worker Joe Sortino on handling his tickets, and reimaging and installing sccm, login expert and citrix. Lastly, I was able to help a safety and quality employee to trouble shoot her unsupported browser and installed google chrome for her. When I came back from school at 3:40pm, I assisted Craig on deploying 5 PC's and 2 Tiny PC that is mounted on a monitor. As we was installing the computers we had to change the Ethernet cord because it was all messed up and too short.
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