03/11/2016 Week 9 Day 5

Jesse Zhou            Hours Worked: 8        SumOfHours: 300/300              Hours Left: 0
IST495
Professor O'Toole

March 11,2016

     Today is my last day at my internship. I received tickets to reimage a pc, check the battery on the WOW, and replacing a laptop. I utilize a technique I learned from a co worker named Zack. Before I use to bring one the equipment one at a time, but Zack taught me to kill 2 birds with one stone. Instead of coming back and forth for the equipment I carried it all with me because it was all in the location was close enough to get to. Also, I let Jerry reevaluate my final paper and also my final evaluation. Lastly, when the time came where the employee were all about to leave I went to say good bye to all of them.

03/10/2016 Week 9 Day 4

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 292/300              Hours Left: 8
IST495
Professor O'Toole

March 10,2016

     Today I had to go fix a scanner gun. While I was working on the scanner I did have some trouble working on it. I tried rebooting the scanner and the computer which did not work. I tried the scanner on a different computer and it worked. I used a different scanner from another computer onto the one I am working on and it didn't work. I thought it was the base of the scanner but then I realize it's not, when I took the whole scanner and tried it on a different computer. So in conclusion I notice that it is the computer itself is having trouble reading the scanner. I conducted that it was the computer PC so I went ahead and reimage the PC. After I reimaged the PC it worked perfectly fine. After the whole scanner issue I was assigned to install a monitor and speakers for a employee in the CSR room. One successful thing that happened today was that employees from Jefferson came into and sit and observe how we operate. As the day went on I was able to go on a ticket with a Jefferson employee and we talked about what each of the hospital do and learn about their operations as well. Lastly, I was able to have my final paper reviewed by Jerry.

03/09/2016 Week 9 Day 3

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 283.5/300              Hours Left: 16.5
IST495
Professor O'Toole

March 09,2016

     Today I was able to go to the a room that surgery is performed. I helped the bio medics to put their computer onto the hospitals domain, and create a auto login profile for them. Bio meds are also part of the technical department but they handle special equipment. After that ticket was done I had to go replace a mouse on a wireless on wheel, and then deliver a laptop to a building called Levy. Lastly, I went back to the 4th floor of widener to install more computers, which were 3 Pc's with monitors keyboard and mice, and a PC with a tiny in it.

03/08/2016 Week 9 Day 2

Jesse Zhou            Hours Worked: 6        SumOfHours: 275/300              Hours Left: 25
IST495
Professor O'Toole

March 08,2016

     Today I was assigned to have a big move to do. At the hospital a place on 4th floor called Widner east. Which is newly renovated, I have to bring up 11 monitors, PC, mice, and keyboards to install. I was able to speak to Jerry about the annual budgets and opportunity to volunteer for Tech Services, but I have yet to hear a response. During my installation of the 11 PC's I realized that there was no hole in the table that will allow the wires to run through. I spoke with Jerry to ask the carpenter to drill holes onto the tables. I was able to mark the spots where the carpenter should be drilling and I set out all the monitors and PC onto the tables but did not wire them until the holes were put in place. While doing so I received tickets to install PC's on 3rd floor of Lenfest which is the opposite side of where I was installing the 11 PC's. I am now experiencing how busy it gets, this is the second consecutive day that I am working non stop. I enjoy that I am able to make a impact at Abington Hospital and providing my assistant to make sure that the nurses who comes in the new office will be comfortable and happy with their computers.

03/07/2016 Week 9 Day 1

Jesse Zhou            Hours Worked: 7.5        SumOfHours: 269/300              Hours Left: 31
IST495
Professor O'Toole

March 07,2016

     Today is the first time I have done so much work that consumed my time up. I was assigned tasks after tasks. I was told to retrieve a wow, check the battery in the office, bring it down to the market place (area with all the parts), then bring it back to it's original location. I needed to do that for over 5 carts, after that I needed to install a dual lock onto a scanner, then I was assigned to remove monitors off of a proximity which is a case that hold them monitors and PC to contain dust from flying around. While I was removing the monitors I did not have the tools that were needed to remove them. Luckily the place where I have to remove them was under construction so there were construction workers who had the tools. I was able to borrow the tools from them and take the monitors down. Today I was up on my feet moving and grooving, unlike other days where I would spend my time sitting in front of a computer. This is a new experience, the experience of what it is like in the hospital when it gets really busy.

03/03/2016 Week 8 Day 4

Jesse Zhou            Hours Worked: 10        SumOfHours: 261.5/300              Hours Left: 38.5
IST495
Professor O'Toole

March 03,2016


     Today something interesting happened, while me and Joe Sartino was trying to fix a log in problem that a employee at the registration was having. Joe was unable to log in to get into the main screen, even as a admin or a local admin. So we took it back to our workstation and he allowed me to give some test tries, I was able to update the PC and log in right after. I figured that Joe was typing the wrong user ID. It was interesting because Joe never had a problem like this before and he called it odd. I was able to help fix that problem and it made me feel that I am adding value to Abington Hospital during my internship. Also, I needed to replace a hard drive in a PC and ship the dysfunctional hard drive back to Lenovo. Another thing I did today was that I received tickets about a ricoh printer and the employee wanted to set a prompt or pass code before a person can scan to a specific folder. As day continued I received another tickets concerning about an employee was missing a batch file and I went online to check out how to mess with a batch file. I learned how to create a batch file and create a simple line of command that will prompt a computer about a message. Then I have to go to the 2nd floor of bureger and remove 7 Pc's, monitors, mouse, keyboard, and label printers. After that I got back to the office and I received another errand to help a coworker to deploy a W.O.W back to the 5th floor of lenfest. 

03/02/2016 Week 8 Day 3

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 251.5/300              Hours Left: 48.5
IST495
Professor O'Toole

March 02,2016

     After 8 weeks of the internship I feel comfortable on how the IT department operates. I am very familiar with the objectives that is needed to be done for tickets and services. Some successful things that happened today was to talk to my team lead (Dave) about the ETC printers and computer labeling. I was able to help my co-worker Joe Sortino on handling his tickets, and reimaging and installing sccm, login expert and citrix. Lastly, I was able to help a safety and quality employee to trouble shoot her unsupported browser and installed google chrome for her. When I came back from school at 3:40pm, I assisted Craig on deploying 5 PC's and 2 Tiny PC that is mounted on a monitor. As we was installing the computers we had to change the Ethernet cord because it was all messed up and too short.