IST495
Professor O'Toole
February 19,2016
Today I have to go into the Operations room to replace a mouse. It was a new experience because I must have to suit up before entering. There was miscommunication on the service desk side, having to give me instructions to go to OR room 12. When I went there they said they did not ask for a mouse so I head back down to the office. Then I received a call saying I went to the wrong room and the room suppose to be hybrid OR room 12. Which is 2 doors down with no room number, but I was able to replace it at the end. Overall today I am trying to tweak the ticketing system to make it even more better than it is. Lastly, I was able to show a contractor from "EXCEL" (an outside company that does all the installation and cabling) how to build a Koronos intouch clock so they will be able to do a test of building 47 of the clocks.
Today I have to go into the Operations room to replace a mouse. It was a new experience because I must have to suit up before entering. There was miscommunication on the service desk side, having to give me instructions to go to OR room 12. When I went there they said they did not ask for a mouse so I head back down to the office. Then I received a call saying I went to the wrong room and the room suppose to be hybrid OR room 12. Which is 2 doors down with no room number, but I was able to replace it at the end. Overall today I am trying to tweak the ticketing system to make it even more better than it is. Lastly, I was able to show a contractor from "EXCEL" (an outside company that does all the installation and cabling) how to build a Koronos intouch clock so they will be able to do a test of building 47 of the clocks.
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