IST495
Professor O'Toole
February 17,2016
Today, one successful thing that happened today was that I had nothing to do so I decided to go over what I've done the previous weeks here. I also heard co-workers getting frustrated because the service desk employees are still assigning the wrong amount of tickets. I went into the program I created and literally revamped it to become more user friendly, also matches the time requirements. Previously it was only 1 single page, Now it is 5 pages. I gathered all the information from employees and set up a program that would work. I am very proud of myself to being able to help the service desk and co-workers to be able to continue their daily jobs. Because each employee has a rotation on being held to work till 5:00pm. Every page has the time when the employee comes in and clocks out. It is labeled by the employee who comes in earliest to the latest. This way the employees from the service desk can just assign tickets going straight down, rather than clicking everywhere. Every week will be a different rotation. All the service desk have to do is alternate the pages every week.
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