02/29/2016 Week 8 Day 1

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 243/300              Hours Left: 57
IST495
Professor O'Toole

February 29,2016

     Today I received tickets to replace several mice, assembled kronos intouch clocks for future use and heading back to the ETC to fix up some issues. Today was successful because I was so busy time flew by very quick, and it felt like I did not have enough time to finish my tasks. I assembled over 10 kronos clock and placed them back to their original box, so when contractors come they can just grab the clock and install it. I went back to the ETC because Dr.Rubin (the man who requested the fix) had personal changes on how he wants the printer with computers to be labeled. I went back there to make sure all the computers were correctly labeled with a description that will allow nurses or residents to be able to locate the printer when they print a piece of paper.

02/26/2016 Week7 Day 5

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 234.5/300              Hours Left: 65.5
IST495
Professor O'Toole

February 26,2016

     Today I have to return 6 wireless on wheels to different sections of the hospital. One successful thing that happened today was that I was able to build and installed a docket port scanner in the emergency trauma center. I also build a brand new PC and set up a new PC and monitor in a nurses office. I took all her data from her old PC and transferred it over to a folder that is called data share, then I logged onto her account and pulled all the documents over. Lastly, I have retrieve a very old laptop that was not in use for over 3 years. I have to reimage it, take it off the abington domain, change the name and add it back tot he abington domain. Also, I have to install sccm so it can be remoted in when it is faulty.

02/25/2016 Week 7 Day 4

Jesse Zhou            Hours Worked: 10        SumOfHours: 226/300              Hours Left: 74
IST495
Professor O'Toole

February 25,2016

     Today Jerry was out so I did not have any special task besides running tickets as usual. I have troubleshooted a ricoh printer, also I have the opportunity to install and configure the IP address, gateway, and subnetmask. Also I troubleshooted a computer called status board, which is a big monitor and monitors all the patients. What I did was to fix the status board so it would have internet access as usual. But due to the power outage last night caused by the thunderstorm, it got messed up. Lastly, I reimaged a computer and gave a nurse a whole new set of hardware. 24'' inch monitor with a newer model PC.

02/24/2016 Week 7 Day 3

Jesse Zhou            Hours Worked: 8.5        SumOfHours: 216/300              Hours Left: 84
IST495
Professor O'Toole

February 24,2016

     Today I received keys to open up Wireless on Wheels, to fix up tiny's which are mini Pcs.
Wireless on wheels are carts that have a tiny pc in them. They are locked up to prevent it from being stolen. Also today I was assigned a task to fix up over 30 broken old kronos clock and assemble them so they have all the parts to be shipped back and receive credit. I will attach images below.

The top kronos clock is a full assembled clock and on the bottom I am replicating it so it has all the parts that is needed to be given back to the company for credit. I was  told that these each fully assembled kronos clock would give the hospital $100 dollars in credit for each. While the new kronos intouch clock would cost them $4,000 - $5,000 each clock!
It was amazing how expensive these clocks were. There was about 25 kornos clock from all with all pieces and missing pieces. I was able to build up to 10 fully assembled kronos clock to be shipped back for credit.

02/23/2016 Week 7 Day 2

Jesse Zhou            Hours Worked: 10        SumOfHours: 207.5/300              Hours Left: 92.5
IST495
Professor O'Toole

February 23,2016

     Yesterday I was not in because I was not feeling well. I have sent a e-mail to Jerry around 5:30am to inform him that I would not be coming in. Today I started at 6:30 AM, and worked till 4:30 PM. As normal days I receive tickets and resolve them. Today I received a different task, I have to remove a monitor off of a arm and get a base so the monitor can sit on the table. Images are shown below.

As you can see in the photo goes from left to right. Monitor was mounted and I dismounted it. It required some tools and carefully remove it so the monitor would not fall straight to the ground.

02/19/2016 Week 6 Day 5

Jesse Zhou            Hours Worked: 7        SumOfHours: 197.5/300              Hours Left: 102.5
IST495
Professor O'Toole

February 19,2016

     Today I have to go into the Operations room to replace a mouse. It was a new experience because I must have to suit up before entering. There was miscommunication on the service desk side, having to give me instructions to go to OR room 12. When I went there they said they did not ask for a mouse so I head back down to the office. Then I received a call saying I went to the wrong room and the room suppose to be hybrid OR room 12. Which is 2 doors down with no room number, but I was able to replace it at the end. Overall today I am trying to tweak the ticketing system to make it even more better than it is. Lastly, I was able to show a contractor from "EXCEL" (an outside company that does all the installation and cabling) how to build a Koronos intouch clock so they will be able to do a test of building 47 of the clocks. 

02/18/2016 Week 6 Day 4

Jesse Zhou            Hours Worked: 7.5        SumOfHours: 190.5/300              Hours Left: 109.5
IST495
Professor O'Toole

February 18,2016

     Today was interesting, I was able to fix up two PCs. I received tickets that were a little complicated such as, nurse wants me to to move a PC to a new location. But the new location does not have an extra Ethernet port. So She has to call network to create a port for her, which I felt bad because she was very excited to have the computer moved. The second issue I had today was to fix a kronos clock, apparently the port was a little broken, and when I finally solve the problem on getting power over Ethernet(POE), I realized that the battery was broken off. While I was working with this port I networking employee named Terry was showing me that the port works. Also he talked about the roles that he do as a Tech Services. I continued and asked him how long he have been working with the network. He worked with a networking company called nevil before Microsoft came and wipe the company out. He seems really intelligent and the things that he do was really meaningful and interesting to the major that I am going for. As of now, I am searching for a job and If I am unable to find one. I plan to intern with Tech Services to gain the concepts and experience that seems useful to me.

02/17/2016 Week 6 Day 3

Jesse Zhou            Hours Worked: 7        SumOfHours: 183/300              Hours Left: 117
IST495
Professor O'Toole
February 17,2016

     Today, one successful thing that happened today was that I had nothing to do so I decided to go over what I've done the previous weeks here. I also heard co-workers getting frustrated because the service desk employees are still assigning the wrong amount of tickets. I went into the program I created and literally revamped it to become more user friendly, also matches the time requirements. Previously it was only 1 single page, Now it is 5 pages. I gathered all the information from employees and set up a program that would work. I am very proud of myself to being able to help the service desk and co-workers to be able to continue their daily jobs. Because each employee has a rotation on being held to work till 5:00pm. Every page has the time when the employee comes in and clocks out. It is labeled by the employee who comes in earliest to the latest. This way the employees from the service desk can just assign tickets going straight down, rather than clicking everywhere. Every week will be a different rotation. All the service desk have to do is alternate the pages every week.

02/16/2016 Week 6 Day 2

Jesse Zhou            Hours Worked: 9.5        SumOfHours: 176/300              Hours Left: 124
IST495
Professor O'Toole
February 16,2016

     Days are starting to become more and more slow. After Jerry found a new team lead he is very busy training him rather than giving me assignments. I am still unable to be evaluated by Jerry for my Mid term evaluations. I e mailed Jerry for assignments, and asked if he would be able to create some time for me to go over my evaluations. I have not received an response yet, I see him coming to the office to talk to the Dave(new team lead), but after that he leave the room without speaking with me. My plan is when I am able to talk to Jerry, I want to ask him if he can move me to a different department. The one I have in mind is called "Tech Services", because they are the ones who trouble shoot problems when the H.I.S employees could not. I feel like as an intern as a PC analyst I am more like an courier. Bringing PC, and monitors to my fellow Co-Workers. I want to intern for Tech Services for the other half of my internship so I would be able to learn something more of value. I really hope Jerry would approve my request. One successful thing today is that I was able to do some tickets, such as, replacing 4 monitors, assisting co-workers to bring them needed equipment.

02/15/2016 Week 6 Day 1

Jesse Zhou            Hours Worked: 9        SumOfHours: 166.5/300              Hours Left: 133.5
IST495
Professor O'Toole
February 15,2016

     Today I continued to work on my estimation project, the new additional items and features that Jerry asked to add was a bit challenging for me. I spent couple of days trying to figure out how to fix the issue. One successful thing about today is I am able to create a receipt that prints out all the selected items. I am almost finished with the project, and when I am done I can talk to Jerry, to show him and ask what is the next project for me to do. Previously I did talk to Jerry about getting an AD account and a Foot Prints account, but judging on the hours I am currently doing would make it a lesser chance that he would create those accounts for me. If I continue working 40 hours a week I would will be finishing up my 300 hours in about 3 weeks. Nothing special about to day, changing broken mice, and rebooting computers to make sure it is functioning properly. Lastly, I helped a employee to set up another dual monitor by inputting the dvi to dport cable.

02/12/2016 Week 5 Day 5

Jesse Zhou            Hours Worked: 5        SumOfHours: 157.5/300              Hours Left: 142.5
IST495
Professor O'Toole
February 12,2016

     Today I started at 10:00am due to phone interviews I had to attend. When I got to my intern I am working on the estimation features that Jerry asked for. I also received tickets to remove dust from existing computers. I removed the dust by vacuuming the outside tower, then I open the computer up and vacuumed all the dust that was built up in there. Lastly, I was told yesterday that I would be evaluated today since I reached 150 hours two days ago. Now Jerry said sometime next week I will be evaluated. As a supervisor I believe he should keep his word. I know he is a very busy person, but I have my priorities also. There was not much today besides working on my estimation program.

02/11/2016 Week 5 day 4

Jesse Zhou            Hours Worked: 10        SumOfHours: 152.5/300              Hours Left: 147.5
IST495
Professor O'Toole
February 11,2016

     Today was also a slow day. I went back to the ETC to gather up all the computer names and the printer names that needs to be printed to. Then I created a excel spread sheet that will allow tech services to send a group policy much easier. After doing so, I was able to take Dave (new team lead) to a tour in the ETC. That experience was amazing because I am just an intern and have only been interning about 2 months, and I was able to give a tour to a team lead. I spoke with Jerry about the program that I created for his estimates, and he enjoys it very much. He would like to add more products into the program. Also, he gave an idea that after being able to select the products he wants to be able to print the selected items. So starting tomorrow I will figure a way how to create a program that Jerry will enjoy. Today I hit 150 hours, and tomorrow Jerry plans to do the evaluations. I am pretty excited to be evaluated because throughout these 150 hours I was on my A game. I did every things that was given to me. I did all the tickets that was assigned to me. Also I even assisted every employee that works at the H.I.S Department!

02/10/2016 Week 5 Day 3

Jesse Zhou            Hours Worked: 7.5        SumOfHours: 142.5/300              Hours Left: 157.5
IST495
Professor O'Toole
February 10,2016

     Today was a slow day because recently Jerry has hired a new team lead for the H.I.S department, and he was very busy showing Dave(new team lead) around the place and the task that he will be taking over. I have finished all that projects that were given to me and currently still asking for more. One success about today was I was able to sit and talk to Jerry about creating me a AD and footprints account which will put me same level as an employee. This way I am able to work and get tickets by the help desk rather than being told what to do every day. Another success was that I was assigned to a new project, which is a continuation of my printer project I did previously. What I did was having the computers print locally, but the nurses needs the printer to be printed in the back end (program using sunrise). So starting tomorrow I will be heading back to the ETC to store all the names of the computer and the specific printer that it will go to.

2/09/2016 Week 5 Day 2

Jesse Zhou            Hours Worked: 7.5        SumOfHours: 135/300              Hours Left: 165
IST495
Professor O'Toole
February 9,2016

     Yesterday was Chinese New Year, so I was unable to attend my internship. Today I came in at 11:00am working the estimation project that I was assigned. The picture below is the completed version I created for Jerry's convince and estimation of products.

This is created in google sheets. This listed all the products that Jerry controls with the price of each. What this program does is that if you click on the names of the product, a increment of 1 quantity is entered next the the respective price. I created black lines to ensure that each section is clearly on it's own. At the bottom you can see a subtotal, which is all of the price of the selected items. I created tax also that ranges from 4 to 10. It is a drop down menu that allows the user to select the tax range. The total is the subtotal plus the tax. Lastly, we have a clear button which clears the the quantities, subtotal, tax, and total price.

2/5/2016 Week 4 Day 5

Jesse Zhou            Hours Worked: 7.5        SumOfHours: 127.5/300              Hours Left: 172.5
IST495
Professor O'Toole
February 5,2016

Today I helped out to clean out printers and making sure that the network cards on the printers are fully functional. Then I tested if the printers are able to print normally and if the feed is good. After that I was emailing a company called scandit for more information about multiple barcodel label scanning, and apparently the case that they sell do not support multiple label. Their main focus is not about storing the barcodes data it was to be able to scan variety barcodes.

On the right is the printer that I was working with, In the middle is running an application called satos to check for network connectivity, and the picture on the right is the network card under the printer.
I also receive multiple tickets today such as, returning wireless on wheel carts to the nurse station, move monitors to set dual monitors with a pc and a dual monitor to a laptop dock. Lastly, I have started the estimation program and it is currently in progress.

2/4/2016 Week 4 Day 4

Jesse Zhou            Hours Worked: 8          SumOfHours: 120/300              Hours Left: 180
IST495
Professor O'Toole
February 4,2016

    Yesterday when I was working on the dual monitors the person who was in charge of the pharmacy was in a rush to go home also he changed the plans. So I had to dissemble them and meet with him today.  I had to set up one single 24" monitor, one dual 19" monitor,  one dual 24'' monitor, and adding one more 24'' monitor to an existing monitor to make it a dual screen. The parts I used were four 24'' monitors, two 19'' monitors, power cords, vga cords, dvi cords, d port - dvi cords. Another successful thing was I was able to find a company that supply hand held scanners that can scan multiple bar code at once. The company is called scandit, a mobile application. I showed it to Jerry and he said he is interested in it. I need to figure out what's the price, how to pull data out of it, and how to purchase it.

2/03/2016 Week 4 Day 3

Jesse Zhou              Hours Worked: 9          SumOfHours: 112/300                Hours Left: 188
IST495
Professor O'Toole
February 3,2016

     Today I was assigned to set up two sets of dual monitors in the pharmacy. I finished creating a excel spread sheet that has all the computer names, location and what printer it should be printing to. The spread sheet will be given to a department called tech services where they can push "group policy" onto the computers. I rechecked over 300 computers to make sure all is labeled and the names of the computers that I do not have authorization to are correctly written along with it's location. Lastly, I was assigned a ticket to replace a computer. One successful thing that happened today was being assigned a project that interested me which is created a program that will allow Jerry to click on names of the parts and it will create an estimate total of the items together.

2/2/2016 Week 4 Day 2

Jesse Zhou            Hours Worked: 7.5          SumOfHours: 103/300              Hours Left: 197
IST495
Professor O'Toole
February 2,2016

     Today I came in at 11:00 to work on a project concerning with printers. I have met up with Dr. Rubin to talk about the problem. Apparently he wants me to figure a way how to have each computer to print to a specific printer. So with his idea I manually went on to over 300 computers in the Emergency Trauma Center (ETC) and added the printer and set it as a default for 4 hours. After I added the printers to the computer I also have to label the computer and printer to show user that this computer is printing to that printer. After that I was working on the scanner to scan multiple bar-codes at once. What I figured out was I can make it scan continuously while making sure that the scans does not duplicate. I showed that to Jerry and that is not what he wants, he wanted 1 click to scan all 5 bar codes at once. As I continue my research, Jerry wanted me to go back to the ETC to give directions to the specified printers. With that being said I was assigned to re image a PC, install all the needed updates, change the domain to Abington hospital, and bring it up to a conference room to set it up.

     Since I am not able to clock in and out with a system and have to set my own hours, I created a excel sheet that keeps track of my hours and Jerry looks at it but he said he does not like paper form. I asked him to sign it electronically but he said he don't have adobe reader. What he did alternatively was to send a email back saying approved. I hope at the end of the of this internship I would have no complications of not getting my hours. I spent so much time in this internship to get it done and getting experience to not be credited for it. I just have an uneasy feeling about it.

2/1/2016 Week 4 Day 1

Jesse Zhou              Hours Worked: 8          SumOfHours: 95.5/300                Hours Left: 204.5
IST495
Professor O'Toole
February 1,2016

     Today I re-imaged a laptop computer and a laptop using a flash drive that has the os and software that is needed when it gets reimaged. I was also assigned a new project to make a cr2600 scanner to scan multiple bar codes in 1 sweep motion. I am currently doing research if that is possible, knowing that it is a scanner I don't think it will read multiple bar codes all at once. Normally it would just scan one item, saves it, then repeat. Also with the printer project I was unable to get a hold of Dr. Rubin to give me more detailed description on what I have to do with the printers. So I went on the the Abington Hospital site to go into the directory and searched up his e-mail. I contacted him through email and I had a quick response. I was able to set up a time where I can go up to his office and understand what was the problem and create a solution for him to solve the printer issue that he was having.